Return & Refund Policy
At TrendEHome, we want every shopping experience to be enjoyable and worry-free. We understand that sometimes a product may not be exactly what you expected, which is why we've created a clear and customer-friendly Return & Refund Policy. This page explains how returns, exchanges, refunds, and order cancellations are handled so you know what to expect before making a purchase.
Policy Overview
- Return Eligibility
- Items That Cannot Be Returned
- Refund Processing
- Exchange Requests
- Damaged or Incorrect Items
- Return Shipping
- How to Start a Return
- Order Cancellation
- Customer Support
Return Eligibility
Most eligible items may be returned within 30 days from the date your order is delivered.
To qualify for a return, products must meet the following conditions:
- Unused and unworn
- Unwashed and in original condition
- Original tags must still be attached
- Returned with original packaging whenever possible
- Free from stains, odors, pet hair, or signs of misuse
Items that do not satisfy these requirements may not qualify for a refund or exchange.
Non-Returnable Items
For hygiene, safety, and inventory reasons, certain products cannot be returned unless they arrive damaged or defective.
- Items marked as Final Sale or Clearance
- Gift cards
- Personalized or custom-made products
- Opened or worn underwear, socks, or other intimate apparel
- Products showing signs of use after delivery
Refund Processing
Once your returned package arrives at our facility, it will be inspected to confirm that it meets our return requirements.
If your return is approved, your refund will be issued to the original payment method used during checkout.
- Inspection: 1–3 business days
- Refund Processing: 5–10 business days
- Bank Processing: varies by financial institution
Please note that some banks and credit card providers may require additional time before the refunded amount appears on your statement.
If Your Refund Is Delayed
If you have not received your refund after the expected processing period, we recommend the following steps:
- Review your bank account or online statement.
- Contact your credit card provider regarding pending transactions.
- Speak with your financial institution to confirm processing times.
- Contact our customer support team if additional assistance is needed.
Exchange Policy
We gladly assist with exchanges when an item arrives damaged, defective, or different from the product ordered.
If you would like a different size, color, or style for personal preference, the quickest solution is usually to place a new order while submitting the original eligible item for return, subject to this policy.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If you receive an item that is damaged during shipping, contains a manufacturing defect, or differs from the item ordered, please notify us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Photos of the shipping package, if applicable
After reviewing your request, we will determine the most appropriate resolution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.
Return Shipping
Unless the return is the result of our error, customers are generally responsible for return shipping costs.
If the item received is defective, damaged, or incorrect, TrendEHome will work with you to provide an appropriate solution based on the specific situation.
For your protection, we strongly recommend using a shipping service that provides tracking information. We cannot be responsible for returned packages that are lost during transit without verifiable tracking.
Original shipping charges are generally non-refundable unless required by applicable consumer protection laws.
How to Request a Return
Before sending any item back, please contact our customer support team to obtain return instructions.
When contacting us, please include:
- Your order number
- The email address used for purchase
- The reason for your return request
- Supporting photos if reporting a damaged or incorrect item
Returns submitted without prior authorization may experience processing delays or may not be accepted.
Order Cancellation
Because our fulfillment process begins quickly after an order is placed, cancellation or modification requests cannot always be guaranteed.
If you need to update or cancel an order, please contact us immediately after placing your order. We will make every reasonable effort to assist before the order enters production or shipment.
Our Commitment to Customer Satisfaction
Customer satisfaction remains one of our highest priorities. We continually work to make our return process fair, transparent, and straightforward while balancing the need to maintain product quality and operational efficiency.
If you ever have questions about an order, return request, exchange, or refund, our customer support team is always happy to assist you.
Contact Information
Business Name
Benjamin Hafford
Address
37 Harris St Apt A
Glastonbury, CT 06033
United States
Email
support@trendehome.com
Phone
+1 (860) 926-4751
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)