Shipping Policy
At TrendEHome, we understand that receiving your order on time is an important part of your shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Our goal is to provide clear expectations while ensuring every package is handled with care from the moment your order is confirmed until it arrives at your doorstep.
Shipping Overview
- Order Processing
- Shipping Partners
- Business Days & Holiday Schedule
- Shipping Methods
- Estimated Delivery Times
- Tracking Your Order
- Shipping Restrictions
- Incorrect Shipping Information
- Lost or Delayed Shipments
- Contact Us
Order Processing
All orders begin processing after payment has been successfully authorized and verified.
Our fulfillment team processes orders during normal business hours:
- Monday – Friday
- 9:00 AM – 5:00 PM (Eastern Standard Time)
- Excluding weekends and U.S. public holidays
Orders placed before 2:00 PM EST are generally prepared for processing on the same business day whenever possible. Orders submitted after the daily cutoff time will normally begin processing on the following business day.
Standard processing usually requires 1–3 business days. During holidays, promotional events, or periods of unusually high demand, processing may require additional time.
Shipping Partners
To provide dependable delivery service, TrendEHome works with established shipping carriers and logistics providers. Depending on your delivery location and shipping method selected during checkout, your package may be delivered by:
- USPS
- DHL
- EMS
- UPS
- FedEx
- Regional delivery partners
Carrier selection is determined automatically based on destination, package size, shipping service, and logistics availability.
Observed Holidays
Order processing and shipping operations may be temporarily suspended during major United States postal holidays, including but not limited to:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Orders placed during holiday closures will begin processing on the next available business day.
Shipping Methods
| Shipping Method | Processing Time | Estimated Transit | Shipping Cost |
|---|---|---|---|
| Standard Shipping | 1–3 Business Days | 5–10 Business Days | $5.00 |
| Express Shipping | 1–3 Business Days | 3–7 Business Days | $15.00 |
Total Estimated Delivery Time = Processing Time + Shipping Transit Time
Please note that delivery estimates are provided for reference only and are not guaranteed. Actual transit times may vary due to weather conditions, carrier delays, customs procedures (if applicable), or other circumstances outside our control.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing your tracking number will automatically be sent to the email address used during checkout.
Tracking information typically becomes available within 24–72 hours after the carrier scans your package into their shipping network.
If you cannot locate your shipping confirmation, please check your spam, junk, or promotions folder before contacting customer support.
Shipping Restrictions
Currently, TrendEHome is unable to deliver orders to certain destinations, including:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
- Certain remote international regions
Shipping availability may change as we continue expanding our delivery network.
Incorrect Shipping Information
Customers are responsible for reviewing and confirming their shipping information before completing checkout.
Incorrect, incomplete, or outdated addresses may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges
- Carrier delivery failures
Once an order has entered the shipping process, address modifications may no longer be possible.
Lost or Delayed Packages
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors beyond our control.
If your tracking information has not been updated for several business days or your package has not arrived within the estimated delivery window, please contact our customer support team. We will gladly work with the carrier to investigate the shipment and assist in resolving the issue whenever possible.
Our Commitment
Every order represents an important purchase for our customers. We are committed to providing reliable order processing, transparent shipping communication, and responsive customer support throughout every stage of the delivery process.
Our goal is to make your shopping experience with TrendEHome simple, dependable, and enjoyable—from checkout to delivery.
Contact Us
If you have questions regarding shipping, delivery, or order status, please contact our customer support team.
Business Name
Benjamin Hafford
Address
37 Harris St Apt A
Glastonbury, CT 06033
United States
Email
support@trendehome.com
Phone
+1 (860) 926-4751
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)